Trust
Credits, refunds and synthetic media are where AI tools most often mislead. Here is exactly how they work at Vessero: what the product enforces today, what is policy, and what is still coming.
Credits and money
Every card and every form shows what a run costs, in credits, before you press it. Video is priced from the model, the length and the resolution you picked, by the same table the server charges from — so the number you see is the number you pay, never more.
Enforced by the product
If a run fails on our side or at the model provider, its credits return to your balance automatically, usually within minutes. A run that finished but was not what you hoped for has used the compute, so it is not refunded.
Enforced by the product
At each renewal, up to one month’s worth of unused plan credits stays, and the new month’s credits are added on top. Plan credits are always spent before pack credits.
Credits you buy in a pack stay on your account until you use them.
No call, no form. Cancelling stops the next renewal, and your plan runs to the end of the period you have paid for.
Within 7 days of your first payment, if you have used less than 20% of the credits it bought, write to support@vessero.com and we will refund it in full.
The details, and every price, are on Pricing and in the Terms.
AI disclosure and synthetic media
Unless we say otherwise, every person in our examples, samples and marketing is AI-generated, and we say so wherever they appear.
Cast puts AI presenters into your own campaigns. Every presenter is labelled “AI actor” in the product, or “AI likeness” when made from a real person’s photo with their permission, and a finished ad with a presenter in it carries an “AI-generated” label from the first frame to the last, which cannot be switched off.
Enforced by the product
No fake reviews or testimonials, no endorsements from people who did not give them, and no voice or likeness of a real person without their permission. These are conditions of using the service, set out in the Terms.
You own what you make. We do not use your content to train our own models, and the Privacy Policy names every provider your prompts and files are sent to.
Being built
Provenance written into exports, so anyone can check that a video was made with AI, and with what.
Questions about any of this go to support@vessero.com.